Privacy Policy
At Softiora, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, phone number, and postal address
- Payment and billing information
- Account credentials (username and password)
- Company name and business information
- Communication preferences
Automatically Collected Information
When you access our services, we automatically collect certain information:
- IP address and geographic location
- Browser type and version
- Operating system and device information
- Pages visited and time spent on our website
- Referring website addresses
- Clickstream data and website navigation patterns
Technical and Usage Data
- Server logs and error reports
- Service usage statistics and performance metrics
- Bandwidth consumption and resource utilization
- Support ticket correspondence and chat logs
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Providing, maintaining, and improving our hosting and communication services
- Processing orders and managing your account
- Sending service-related notifications and updates
- Providing customer support and responding to inquiries
Security and Fraud Prevention
- Detecting and preventing security breaches and fraudulent activities
- Monitoring and analyzing service usage for security purposes
- Enforcing our Terms of Service and protecting our legal rights
Communication
- Sending important service announcements and maintenance notifications
- Providing technical support and troubleshooting assistance
- Sending promotional materials and marketing communications (with your consent)
Business Operations
- Billing and payment processing
- Conducting research and analysis to improve our services
- Complying with legal obligations and regulatory requirements
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf:
- Payment processors for billing and transactions
- Cloud storage and infrastructure providers
- Email service providers for communications
- Analytics and monitoring services
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes and government requests
- Enforce our Terms of Service and other agreements
- Protect the rights, property, or safety of Softiora, our users, or others
- Prevent fraud and address security or technical issues
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive data
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data security and privacy
- Regular backups and disaster recovery procedures
However, no security system is impenetrable. We cannot guarantee the absolute security of your information.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
When you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal purposes.
6. Your Rights and Choices
Access and Update
You can access and update your personal information through your client area dashboard.
Marketing Communications
You can opt-out of marketing emails by clicking the unsubscribe link or contacting us directly.
Data Portability
You can request a copy of your personal data in a portable format.
Deletion
You can request deletion of your personal information, subject to legal retention requirements.
Cookies
You can control cookies through your browser settings. See our Cookie Policy for more details.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending an email notification to your registered email address
- Displaying a notice in your client area
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Softiora
Email: privacy@softiora.com
Address: 123 Business Avenue, Dhaka 1212, Bangladesh
Phone: +880 1234-567890
We will respond to your inquiry within 30 days.